Ride-hailing app, Twytch, has officially launched in South Africa, introducing the use of blockchain’s verifiable credentials to tackle the safety issues that dog the sector dominated by players like Uber.
Twytch is the first e-hailing platform in Africa to incorporate blockchain-backed identity verification, which aims to ensure user safety and security.
Twytch says it has a focus on safety:
“The e-hailing company has exclusively partnered with Secure Citizen to put in place a Verifiable Credential (VC) system for all users.
Through the power of blockchain technology and verifiable credentials, we are not just enhancing safety and security; we are redefining what trust means in the e-hailing service industry.
Every ride is a safe space, every interaction is verified, and every user is protected,” said Denvin Naidoo, safety and security lead for Twytch Africa.
According to Twytch, verifiable credentials (VCs) are secure digital versions of identity information, stored cryptographically on a decentralized blockchain, making them nearly impossible to forge or modify.
“Unlike traditional identification methods, VCs are digital, tamper-proof, and ensure that only verified users can access the platform. The e-hailing industry in South Africa has long grappled with safety concerns, including incidents of identity fraud and crimes involving unverified users.”
Twytch said they will also provide drivers with banking and financial solutions.
“This includes vehicle insurance, retirement, death and disability benefits, wills, estate planning and financial wellness programmes. Drivers will also receive subsidised data and access to smart devices.”
Rodney Douglas, Twytch’s Operations Lead for Africa, announced that the platform will launch city by city starting in February 2025, beginning with Johannesburg.
“It will then expand to Durban, Cape Town, and Pretoria,” he said.
Meet Prince “Booster” Rampheri, the first driver to officially sign up with Twytch. He received a free cellphone as a surprise, much to his delight!#Tywtch #ehailing #driverempowerment #therevolutionishere pic.twitter.com/jf0pR5jawy
— TwytchSA (@twytchsa) January 20, 2025
The company’s long-term goal is to grow across South Africa and into the broader African market. Driver recruitment is already underway, with 12,500 drivers being onboarded nationwide.
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