M-PESA is the Preferred Remittance Channel for Kenyans Living Abroad, Says Latest Central Bank of Kenya Survey

Western Union, Regional Vice-President Richard Malcolm and Safaricom Chief Customer Officer, Sylvia Mulinge

Kenya’s mobile money giant, M-PESA, is the most preferred channel for remittances, as 20% of remitters used it to send money back home in 2021. Other than MPESA, popular payment channels include banks, WorldRemit, Wave, Send Wave, and Western Union.

In a survey of remitters, the respondents cited:

  • Convenience
  • Promptness
  • Efficiency
  • Speedy service
  • Ease of access
  • Favorable transaction charges

as the main reasons for using these service providers.

Central Bank of Kenya’s Diaspora Remittances Survey also determined that the average cost of sending remittances to Kenya lies between 4% and 6%. Payments from Europe and Asia were found to be more expensive, averaging 6%.


SEE ALSOMPESA, the Leading Mobile Money Service, Hits 50 Million Monthly Active Subscribers Across the African Continent


However, only inflows through formal channels, such as authorized international remittance service providers in Kenya or commercial banks, are included in the reported inflows, which exclude remittances through informal channels and in-kind remittances.

A separate report by the Central Bank revealed that the cost was 7% in 2021 with Kenyans living abroad spending an average of KES 2.4 billion ($21.1 million) per month in costs when sending money home to their relatives.

On average, the cost of sending funds was in the range of 4-5% of the amount remitted while using the most dominant and preferred service providers (mobile money operators, money transfer companies and banks).

The 2021 report also shows those using banks to remit cash paid more compared to the ones utilizing digital channels.

According to Patrick Njoroge, Governor, Central Bank of Kenya (CBK):

“The issue of cost is a big concern, not just for Kenya but around the world, especially those countries in the emerging markets which are recipients of a large amount of remittances.”

– Governor, Central Bank of Kenya

Remittance inflows to Kenya have increased tremendously in recent years, with total remittances in 2021 reaching a record $3.7 billion. This surpassed the previous record of $3.1 billion set in 2020.


RECOMMENDED READING: 2021 was the Biggest Year for Fintech Startups in Egypt


Thank you for your support by helping us create content:

BTC address: 3CW75kjLYu7WpELdaqTv722vbobUswVtxT

ERC20 Address: 0xBc11cFa590C6CC465248D77d399C3106B881cC0E

SOL address: 9cC65AWFHj848kntcoyiT8av3jiRQEqyTTmBR1GvVUb


Follow us on Twitter for latest posts and updates

Join and interact with our Telegram community


Subscribe to our YouTube channel below for more updates: