Monthly volume of P2P transactions increased by 87%
Transactions below KES 1, 000 (Approx. $9) increased by 114%
Additional 2.8 million people were added into the mobile money ecosystem
Following the success of these measures and significant growth in business-related transactions via mobile money, the CBK has introduced ne principles to guide pricing in 2021 and beyond for payment service providers.
Some of these guidelines that will see the mobile money landscape change in Kenya from 2021 are:
No charges for P2P transafers of up to KES 100 (Approx. $1) to any customer and network
No charges for transfers between mobile money wallets and bank accounts
Only regulated SACCOs are allowed to levy a charge for money transfers in order to facilitate their integration with the mobile money system
According to the CBK, the goal and aim of these new guidelines is to increase access, usage, and equity of digital payment servies and promote its competitiveness and sustainable growth in Kenya.
Following unfair competition among mobile money services and mobile money credit challenges that have seen the CBK clamp down on the industry in the last 2 years, he new guiding rules are based on these key 5 principles:
Customer Centricity – The primacy of the customer interest must be evident in how services are developed, priced, and marketed
Transparency and Disclosure – A clear description of charges and fees that a customer incurs at the point of sale or duting the use of the serice should be clearly disclosed
Fairness and Equity – Provision and pricing of mobile money services in a manner that is proportional to th eservice provided and benefit obtained
Choice and Competition – Customers should be presented with cost-effective options that enable frictioness comparision, choice, and switching without undue delays
Affordability – Provision and pricing of services in a manner that is proportional to low-value and other ‘public good’ related payments
Recently, Safaricom, East Africa’s largest mobile money services provider (M-PESA), reported a significant increase in the number of Kenyan businesses using M-PESA to process customer transactions.
Ethiopia, the most populous country in East Africa, has also launched mobile money services opening up a huge market for M-PESA and other related mobile money services.