92% of the financial institutions in Kenya have adopted or developed an online banking solution (mobile app or USSD) to assist in their administration of banking and customer-relationship services.
This is according to a regular survey done by the Central Bank of Kenya charting the state of innovation in Kenya’s banking sector. Only 4 institutions (two banks and two microfinance banks) have not adopted or developed a mobile banking solution (app or USSD).
According to the survey, banks in Kenya have prioritized the following innovations:
According to the report, 79% of banks and 50% of MFBs introduced a fintech product within the last year. Additionally, while banks were more interested in credit products in 2020, payments was the major product for banks in 2021.
The survey also found that cyberattacks is the biggest threat banks are afraid of as they continue to inch towards digitalization.
The survey noted that:
92% of banks and
86% of micro-finance banks(MFBs)
identified cyber-risks as one of the top 3 innovation-related risks.
The cyber risks in banks target data privacy and threaten data security for the bank customers and the safety of their funds.
The survey collected data on the state of innovation as of December 31, 2021, from 38 commercial banks, 1 mortgage finance institution and 14 micro-finance banks (MFBs).